Navegando por Autor "Ferasso, Marcos"

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    Artigo Científico
    Quality Perception of São Paulo Transportation Services: A Sentiment Analysis of Citizens’ Satisfaction Regarding Bus Terminuses
    (2024) Beck, Donizete; Teixeira, Marco; Maróstica, Juliana; Ferasso, Marcos
    Purpose: To explore citizens’ satisfaction with all Bus Terminuses (BTs) in São Paulo City, Brazil. Method: This study performed a Sentiment Analysis of citizens' perception of 32 BTs of São Paulo, composed of 8,371 user comments on Google Maps. Originality/Relevance: This study highlights the role of Sentiment Analysis as an optimal tool for Stakeholder Analysis in the Urban Context. Findings: First, Sentiment Analysis is a valuable source for stakeholder oriented urban management. Second, sentiment Analysis provides detailed information about citizen satisfaction, providing valuable cues for urban managers to improve public service quality. Third, Smart Sustainable Cities can provide multiple and massive quantities of data that all kinds of urban stakeholders can use in decision-making processes, which helps perform Sentiment Analysis. Fourth, Sentiment Analysis is helpful for BT managers to improve BT services based on the users' feelings. Finally, further studies should explore sentiment classification in Sentiment Analysis of the critical aspects unfolded in this study as well as for exploring responsiveness of municipal public services. Methodological Contributions: This study demonstrated that Sentiment Analysis can be a method for scrutinizing stakeholders' opinions and perceptions about governmental services at the city level. Practitioner Contributions: Urban Planners, Transportation Policy Makers, and Urban Managers can use Sentiment Analysis to foster stakeholder-oriented management, which in turn fosters democracy and urban performance.
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    Artigo Científico
    Urban Performance: A Systematic Literature Review Performance urbana: una revisión sistemática de la literatura sobre estudios urbanos
    (2024) Beck, Donizete; Ferasso, Marcos
    The focus here is to explore and organize the literature of urban studies on urban performance and the main indicators used. This study applies a literature review analysing a sample of 47 papers gathered from the Scopus database. All of the selected papers are concerned with urban studies, urban management, and urban planning. This study provides a guide for scholars and practitioners containing the main indicators used for measuring urban performance and how they can effectively explore those indicators to produce better research and policies. Findings reveal a synthesis of the most used indicators for measuring the urban performance of the mainstream approaches in urban studies (socioeconomic and demographic; environmental; smart cities; urban design, built environment, and territory; public administration, government, and governance; energy efficiency; sustainability and sustainable development; transportation and mobility; benchmarking; and global cities). Also provided are how these indicators can be better explored by scholars and practitioners. The social and managerial contributions of this paper lie in its synthesis of urban performance indicators, which can be useful for scholars to improve their research as well as to enable urban planners and managers to work more efficiently with urban policies and thus improve the desired urban performance for one or various approaches.