How street-level bureaucrats use conceptual systems to categorise clients

dc.contributor.authorCHARLES KIRSCHBAUM
dc.contributor.authorLotta, Gabriela
dc.coverage.cidadeBristolpt_BR
dc.coverage.paisReino Unidopt_BR
dc.creatorLotta, Gabriela
dc.date.accessioned2022-12-15T20:02:07Z
dc.date.available2022-12-15T20:02:07Z
dc.date.issued2021
dc.description.notesEvidênciapt_BR
dc.description.otherThis study analyses how street-level bureaucrats’ categorisation of citizens is embedded within conceptual systems. We observe the process of categorisation as embedded in cultural schemata used by street-level bureaucrats. We provided vignettes to 40 teachers in São Paulo public schools to observe how they categorise similar behaviours of students within different social contexts. We then determined if there were differences in the systems of categories created and actions proposed to deal with similar behaviours in different contexts. The data showed that, depending on the way in which context triggered the teachers’ system of categorisation, distinct actions were proposed. These different actions produced different types of deservingness that, in the case analysed here, are related to actions inside or outside the school. These findings have important implications for policymakers in ensuring more equal access to services for students requiring additional support in the classroom.pt_BR
dc.format.extentp. 531–551pt_BR
dc.format.mediumDigitalpt_BR
dc.identifier.doihttps://doi.org/10.1332/030557321X16292224578150pt_BR
dc.identifier.issn0305-5736pt_BR
dc.identifier.issue4pt_BR
dc.identifier.urihttps://repositorio.insper.edu.br/handle/11224/4976
dc.identifier.volume49pt_BR
dc.language.isoPortuguêspt_BR
dc.publisherPolicy Presspt_BR
dc.relation.ispartofPolicy & Politicspt_BR
dc.relation.urihttps://bristoluniversitypressdigital.com/view/journals/pp/49/4/article-p531.xmlpt_BR
dc.rights.licenseO INSPER E ESTE REPOSITÓRIO NÃO DETÊM OS DIREITOS DE USO E REPRODUÇÃO DOS CONTEÚDOS AQUI REGISTRADOS. É RESPONSABILIDADE DOS USUÁRIOS INDIVIDUAIS VERIFICAR OS USOS PERMITIDOS NA FONTE ORIGINAL, RESPEITANDO-SE OS DIREITOS DE AUTOR OU EDITORpt_BR
dc.subject.keywordspolicy implementationpt_BR
dc.subject.keywordsstreet-level bureacracypt_BR
dc.subject.keywordsCategoriespt_BR
dc.subject.keywordsrelational-schematapt_BR
dc.titleHow street-level bureaucrats use conceptual systems to categorise clientspt_BR
dc.typejournal article
dspace.entity.typePublication
local.subject.cnpqCiências Sociais Aplicadaspt_BR
local.typeArtigo Científicopt_BR
relation.isAuthorOfPublication6a78e139-d40f-41eb-b258-6922f24afda5
relation.isAuthorOfPublication.latestForDiscovery6a78e139-d40f-41eb-b258-6922f24afda5
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