How moral identity leads to high-quality apologies via guilty feelings

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dc.contributor.authorTATIANA IWAI
dc.contributor.authorCarvalho, João Vinícius de França
dc.coverage.cidades.l.pt_BR
dc.coverage.paisEstados Unidospt_BR
dc.creatorCarvalho, João Vinícius de França
dc.date.accessioned2022-10-23T04:48:03Z
dc.date.available2022-10-23T04:48:03Z
dc.date.issued2021
dc.description.notesEvidênciapt_BR
dc.description.otherHigh-quality apologies are effective strategies to solve interpersonal conflict. However, transgressors often fail to provide comprehensive apologies. Instead, they commonly offer perfunctory apologies that lack important components such as admission of responsibility, promise of change or an attempt to compensate. In this paper, we investigate the role of moral identity in apology comprehensiveness. Additionally, we examine one potential underlying mechanism responsible for this relationship, namely, guilt. Across three studies using a combination of real-world and hypothetical transgressions, we demonstrate that transgressors high in moral identity feel guiltier after committing a transgression, and because of that, they offer more comprehensive apologies. However, the positive effects of guilt on transgressors’ apologizing are conditional on the perceived apology effectiveness. When transgressors estimate high chances of having their apologies accepted, the link between guilt and apology comprehensiveness is weakened. Theoretical and practical implications of these findings for the reconciliation process are discussed.pt_BR
dc.format.mediumDigitalpt_BR
dc.identifier.doihttps://doi.org/10.5465/AMBPP.2021.11428abstractpt_BR
dc.identifier.issn2151-6561pt_BR
dc.identifier.issue1pt_BR
dc.identifier.urihttps://repositorio.insper.edu.br/handle/11224/4404
dc.language.isoInglêspt_BR
dc.publisherAcademy of Managementpt_BR
dc.relation.ispartofAcademy of Management Annual Meeting Proceedingspt_BR
dc.rights.licenseO INSPER E ESTE REPOSITÓRIO NÃO DETÊM OS DIREITOS DE USO E REPRODUÇÃO DOS CONTEÚDOS AQUI REGISTRADOS. É RESPONSABILIDADE DO USUÁRIO VERIFICAR OS USOS PERMITIDOS NA FONTE ORIGINAL, RESPEITANDO-SE OS DIREITOS DE AUTOR OU EDITOR.pt_BR
dc.titleHow moral identity leads to high-quality apologies via guilty feelingspt_BR
dc.typejournal article
dspace.entity.typePublication
local.subject.cnpqCiências Humanaspt_BR
local.subject.cnpqMultidisciplinarpt_BR
local.typeArtigo Científicopt_BR
relation.isAuthorOfPublicationf71553e1-442c-49f6-b112-3149b54aafb6
relation.isAuthorOfPublication.latestForDiscoveryf71553e1-442c-49f6-b112-3149b54aafb6
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