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Contracting ‘person-centred’ working by results: street-level managers and frontline experiences in an outcomes-based contract
(2025) Carter, Eleanor; Rosenbach, Franziska; Domingos, Fernando; Lier, Felix-Anselm van
Outcomes-based contracting (OBC) has been heralded as a mechanism for improving the efficiency and effectiveness of social programmes yet has persistently failed to deliver meaningful support for people experiencing social disadvantage. This mixed-method study evaluates the contractual shift of a British support service for adults with multiple, complex needs from bilateral fee-for-service arrangements to an outcome contract in the form of a ‘social impact bond’. Our findings add much-needed empirical evidence on the implications of OBC for personalization and co-production of public service delivery. In contrast to prior payment-by-results experiments we find evidence of enhanced person-centredness and asset-based practice.
Willingness to include: Enabling pro-social strategies in private settings
(2024) Domingos, Fernando D.; Caluz, Antonio Daniel
This paper examines how private firms can align financial and social goals by including disenfranchised populations as beneficiaries. Using a quasi-experimental study in a Brazilian private for-profit school, we explore whether enfranchised (non-vulnerable) and disenfranchised (income-constrained) students benefit from interacting in more diverse settings. First, we find that diversity improves the educational outcomes of enfranchised students. Second, as a socially desirable ripple effect, we observe an increase in the willingness of their families to support social inclusion through donations. Our results demonstrate that private firms can connect disenfranchised and enfranchised groups, fostering mutual value creation and aligning social and commercial objectives. We conclude by discussing the conditions that facilitate these mechanisms in various organizational settings.
Navigating contract renegotiations with sustainability at the helm: Societal benefits and transaction costs
(2024) Domingos, Fernando Deodato; Heinrich, Carolyn J.; Saussier, Stéphane; Shiva, Mehdi
Public procurement and cross-sector collaborations in national economies offer the opportunity for advances in sustainability practices, including through sustainability-related renegotiations during the execution of public contracts. Using rich, granular data from contract modification notices made publicly available by the European Union (EU) tenders electronic daily (TED), we investigate whether sustainability-related renegotiations, apart from generating positive environmental externalities, also limit ex-post transaction costs associated with contract renegotiations. Transaction costs are assessed in our study by the sentiment of renegotiations (negative or conflictual) and potential red flags associated with overly costly adjustments. Our findings suggest that regardless of whether contracts were initially focused on sustainable issues or not, sustainability-related renegotiations could have the dual benefit of a priori reducing environmental externalities while further limiting ex-post transaction costs associated with contract execution. More generally, contract modifications (renegotiations) may be under-utilised in public procurement contracts given their possible ‘double dividends’.
Síntese de evidências sobre saúde no município de São Paulo
(2024) Saldiva, Paulo H. Nascimento; Barrozo, Lígia Vizeu; Minto, Catia Martinez; Moraes, Sara Lopes de; André, Paulo Afonso de