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|How moral identity leads to high-quality apologies via guilty feelings
Carvalho, João Vinícius de França
|High-quality apologies are effective strategies to solve interpersonal conflict. However, transgressors often fail to provide comprehensive apologies. Instead, they commonly offer perfunctory apologies that lack important components such as admission of responsibility, promise of change or an attempt to compensate. In this paper, we investigate the role of moral identity in apology comprehensiveness. Additionally, we examine one potential underlying mechanism responsible for this relationship, namely, guilt. Across three studies using a combination of real-world and hypothetical transgressions, we demonstrate that transgressors high in moral identity feel guiltier after committing a transgression, and because of that, they offer more comprehensive apologies. However, the positive effects of guilt on transgressors’ apologizing are conditional on the perceived apology effectiveness. When transgressors estimate high chances of having their apologies accepted, the link between guilt and apology comprehensiveness is weakened. Theoretical and practical implications of these findings for the reconciliation process are discussed.
|O INSPER E ESTE REPOSITÓRIO NÃO DETÊM OS DIREITOS DE USO E REPRODUÇÃO DOS CONTEÚDOS AQUI REGISTRADOS. É RESPONSABILIDADE DO USUÁRIO VERIFICAR OS USOS PERMITIDOS NA FONTE ORIGINAL, RESPEITANDO-SE OS DIREITOS DE AUTOR OU EDITOR.
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