Please use this identifier to cite or link to this item: https://repositorio.insper.edu.br/handle/11224/4976
Type: Artigo Científico
Title: How street-level bureaucrats use conceptual systems to categorise clients
Author: Kirschbaum, Charles
Lotta, Gabriela
Publication Date: 2021
Abstract: This study analyses how street-level bureaucrats’ categorisation of citizens is embedded within conceptual systems. We observe the process of categorisation as embedded in cultural schemata used by street-level bureaucrats. We provided vignettes to 40 teachers in São Paulo public schools to observe how they categorise similar behaviours of students within different social contexts. We then determined if there were differences in the systems of categories created and actions proposed to deal with similar behaviours in different contexts. The data showed that, depending on the way in which context triggered the teachers’ system of categorisation, distinct actions were proposed. These different actions produced different types of deservingness that, in the case analysed here, are related to actions inside or outside the school. These findings have important implications for policymakers in ensuring more equal access to services for students requiring additional support in the classroom.
Keywords (english terms): policy implementation
street-level bureacracy
Categories
relational-schemata
Language: Português
CNPq Area: Ciências Sociais Aplicadas
URI: https://bristoluniversitypressdigital.com/view/journals/pp/49/4/article-p531.xml
Copyright: O INSPER E ESTE REPOSITÓRIO NÃO DETÊM OS DIREITOS DE USO E REPRODUÇÃO DOS CONTEÚDOS AQUI REGISTRADOS. É RESPONSABILIDADE DOS USUÁRIOS INDIVIDUAIS VERIFICAR OS USOS PERMITIDOS NA FONTE ORIGINAL, RESPEITANDO-SE OS DIREITOS DE AUTOR OU EDITOR
Notes: Evidência
Appears in Collections:Coleção de Artigos Científicos

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